Upon receiving payment, the order will not be shipped. When the order will be processed and shipped an email with billing and shipping information will be delivered.

Once a pcakge leaves our office, Obscura is not responsible for tracking your order. Orders outside EU countries receive a tracking code. Follow your order and make sure someone will be able to receive your package. Contact your local post office / carrier before contacting our staff.

In case of a return of your order, please contact our staff. You will receive a message once a package returned to our office. Either Obscura resends your order against shipping costs or a refund is possible. Shipping costs are not refundable.

Yes. Please get in touch and name your order # and item you like to change.

If your order does not arrive within 25 days, please get in touch directly through shop@realmofobscura.com. Please also follow the shipping details you receive through your tracking number.

Please get in touch with our shop team to find a solution. Name your order #, full name and describe the damages. A photo might help as well.

No. We deliver within Europe only.

Just get in touch through shop@realmofobscura.com.

Depending on the show or festival, Obscura will not offer every item you find in this shop.

Obscura only ships through Deutsche Post / DHL. Shipping costs are calculated concerning weight and destination and differ from each order.

Yes.